Experier optimizes your customer's experience in the invoice to cash process and beyond.

Use your invoice to cash process as an effective sales tool!

Your Challenge?

Customer loyalty and cash flow are a constant challenge for many businesses. The invoice approval process is often the moment of truth when the customer struggles to query, place feedback or get further information about the transaction all culminating in slow paying, disgruntled customers. Existing systems don’t facilitate communication around statements, invoices and billing, causing a customer experience void for both parties.

Our Solution

Experiers credit / customer experience system is specifically designed to better manage the customer journey enabling customers to more easily access information and place feedback in the invoice to cash process. Performance on collections, invoice accuracy, query resolution, supply chain touch-points and customer feedback are made available to the team enabling them to, listen harder, learn faster and act more effectively.
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"It is often difficult to know if a customer’s end to end experience is good or bad as 80% of suppliers believe they provide a superior customer experience but only 8% of customers agree" Bain & Co Harvard Management Update