Customer Experience Optimized in 3 Steps

Automate

Companies that prioritise the customer experience generate 60% higher profits than their competitors.
- Gartner Group and "Leading the edge of Chaos", Emmett C and Mark A Murphy

Experier enables invoice, statement and other data to be extracted and securely shared in a variety of formats and mediums to suit individual customers’ needs, improving connectivity and reducing cost.

Statements, Invoices, transactional data, queries, customer feedback, notes, emails, notifications and alerts are collectively and interactively made available across the business. Accounts can be simply and effectively managed locally and or nationally using calendar driven paths of action and work queues.

Communicate

From our research we have found that 86% of suppliers resolve invoice queries within 24hours however only 14% of customers agree!

Experier enables customers to drill down from their statement to view invoices, from which they can place feedback on queries and service delivery performance. Information from third party customers or others can be combined with the voice of the customer and transactional data. Customer queries and insight are then placed into workflow and shared through a series of alerts and calendar process to key stakeholders for effective resolution.

From their browsers key customers can connect and securely review financials, extract, approve, run forecasts, place feedback or query invoices down to line item saving valuable time. When opted for customers can view time to serve and delivery performance across multiple internal and external touch points making it easier to find working solutions to improve the productivity of the relationship.

Collaborate

According to an Oct 2013 IBM report 90% of the 4,000 senior leaders interviewed expect extensive collaboration with customers in the next five years.

Experier automatically combines all the data required by customers’ in a suitable format, we then enable the customer to easily communicate from the invoice. This information is made available so it can be collaboratively managed across the business enabling credit, sales and operational professionals to meet and exceed the needs of the customers and the business. The customer’s holistic position can be viewed from commitment to pay to the likely-hood to re-purchase using interactive reports and dashboards to provide better management of the customer experience which ultimately drives customer loyalty and cash flow.

Contact to Discuss now!

Our research has shown 90% of suppliers are interested in finding new ways of improving their customer’s experience and 95% of customers are interested in receiving improved customer experiences

If you want to improve your customer loyalty and cash flow and would like to know how to automate, communicate and collaborate customer insight into the invoice to cash process please contact us below:

Colin Mc Dowell

+640272220701 or email colinm@experier.com